Our 100% Satisfaction Guarantee
If You are Not 100% Satisfied in 90 Days,
Return the product. Keep the Gift.
Get Your Money Back. Hassle Free.
If you are not 100% satisfied with your purchase from The DJ Hookup,
you have 90 Days (3 Whole Months!) to return it and get your money back*.
Standard, Easy 3-Step Return Process*
- Within 90 days of invoice, email (firstname.lastname@example.org) or call us at (224) 565-9026 for a return authorization number.
- Re-pack the item in its original condition. Please carefully seal item in its original packaging, including all manuals, disks and accessories.
- Return the item and Return Authorization back to us using UPS verified ground. After inspection, products in perfect “like-new” condition will receive a quick refund.
*Not-So-Scary Fine Print
- Manufacturing defects will be forwarded to the respective manufacturer's Warranty Department, otherwise a Return Authorization will be issued.
- Any item returned without a return authorization, and not claimed within 30 days will be discarded.
- Upon receiving the product, we will inspect that it is still in “like-new” or “unused” condition so that it can be resold honestly and fairly to another customer. Please allow at least 5 business days for return processing.
- Products in perfect condition will be issued a refund for the original purchase price (including tax), minus 20% restocking fee. Items that show evidence of wear and tear from use, user inflicted damage or missing parts/bundled accessories/manuals will incur a higher restocking fee of our determination.
- Shipping and Handling not refundable.
Products that Can’t be Returned
- Items without a valid Return Authorization (see “Easy 3-Step Return Process” above)
- Items sold as “Clearance”/”Open Box” or similar promotion
- Media such as Vinyl Records/CDs
- Any product used at your mouth or ear due to sanitary issues, including but not limited to: headphones, microphones, breath-controlled instruments, etc. Unopened, unused products of this nature may be eligible for return.
- Pure software products, that are sold separately from hardware (Required by Copyright Law)
- Spare parts (i.e. knobs, faders, stickers, etc.)
- Out of Production / Special Order Items.
Got Questions about our 100% Satisfaction Return Policy?
Email (email@example.com) or call us at (224) 565-9026 and we’ll get back to you right away!