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Our 100% Satisfaction Guarantee

If You are Not 100% Satisfied in 90 Days,

Return the product. Keep the Gift.

Get Your Money Back. Hassle Free.

If you are not 100% satisfied with your purchase from The DJ Hookup,
you have 90 Days (3 Whole Months!) to return it and get your money back*.

Holiday Gift Return Process (Valid through Jan. 15, 2015)

  1. DO NOT OPEN MANUFACTURER/ DISPLAY PACKAGING.
    This voids your gift return. Opened items must follow our standard policy with 20%+ restocking fee (see below).
  2. By Jan. 15, 2015, email returns@thedjhookup.com or call (224) 565-9026 with Unique Gift ID to request Return Authorization Number (RMA) and return shipping label.
  3. Re-pack items in original shipping packaging, if available. If not, please repack any manufacturer’s boxes in larger brown box and pad items over 15 pounds to ensure safe arrival to us.
  4. Ship items with return label within 5 days. Please include RMA. After inspection, products in new, unopened condition will receive full store credit refund. Store credit will reflect price paid by purchaser, which may differ from advertised price on site.

 

Standard, Easy 3-Step Return Process*

  1. Within 90 days of invoice, email (returns@thedjhookup.com) or call us at (224) 565-9026 for a return authorization number.
  2. Re-pack the item in its original condition. Please carefully seal item in its original packaging, including all manuals, disks and accessories.
  3. Return the item and Return Authorization back to us using UPS verified ground. After inspection, products in perfect “like-new” condition will receive a quick refund.

*Not-So-Scary Fine Print

  • Manufacturing defects will be forwarded to the respective manufacturer's Warranty Department, otherwise a Return Authorization will be issued.
  • Any item returned without a return authorization, and not claimed within 30 days will be discarded.
  • Upon receiving the product, we will inspect that it is still in “like-new” or “unused” condition so that it can be resold honestly and fairly to another customer. Please allow at least 5 business days for return processing.
  • Products in perfect condition will be issued a refund for the original purchase price (including tax), minus 20% restocking fee. Items that show evidence of wear and tear from use, user inflicted damage or missing parts/bundled accessories/manuals will incur a higher restocking fee of our determination.
  • Shipping and Handling not refundable.

Products that Can’t be Returned

  • Items without a valid Return Authorization (see “Easy 3-Step Return Process” above)
  • Items sold as “Clearance”/”Open Box” or similar promotion 
  • Media such as Vinyl Records/CDs
  • Any product used at your mouth or ear due to sanitary issues, including but not limited to: headphones, microphones, breath-controlled instruments, etc. Unopened, unused products of this nature may be eligible for return.
  • Pure software products, that are sold separately from hardware (Required by Copyright Law) 
  • Spare parts (i.e. knobs, faders, stickers, etc.)
  • Out of Production / Special Order Items.

Got Questions about our 100% Satisfaction Return Policy?

Email (support@thedjhookup.com) or call us at (224) 565-9026 and we’ll get back to you right away!