Painless 90-Day Returns

Request Your RMA

Straightforward, easy returns for 3 months from date of purchase. Fill out the form below and we'll get your RMA number to you within 1 business day.

90-Day ReturnsReasonable Restocking RatesReal People, Real Help

How It Works

1

Request Your RMA

Within 90 days of shipping, submit the form below. Allow 1 business day for us to receive, process and deliver your RMA number.

2

Re-Pack It

Pack item(s) in their original packaging with all manuals, disks and accessories, just as you received them. If the manufacturer's box shipped inside a larger box, return it the same way.

3

Ship It Back

Put the RMA number on the shipping label (do not write anything on the outer box) and ship with Signature Confirmation. Allow up to 5 business days for processing after it arrives.

Restocking Fees

Why We Charge Them

Maintaining trust with our customers is our top priority. That means communicating clearly and honestly. If we sell an item as New, it must be absolutely, never-been-touched-since-the-factory New.

This means that products returned to us cannot be resold as New in good-faith, because they're not. Even if you only opened the box one time, looked around and browsed through the manual, to the next DJ or Producer, this item is no longer New. As a result, if you return a functioning piece of equipment, we must resell it as Used to the next customer, even if it still looks, sounds and smells great.

This is the level of honesty you expect from us. And it's the level of honesty we extend to all of our customers.

Since we incur the costs of packaging, shipping and handling at time of shipment and since gear returned to us must be deeply discounted to be resold as Used, we have to charge a restocking fee. This makes our generous return policy viable and fair for all DJs & producers.

Condition
Description
Restocking Rate
Unopened
Manufacturer's box still sealed
10%
Like-New
Open-box, original packaging, no visible wear, all manuals, accessories, etc. present. No writing/markings on packaging.
20%
Used
Missing/damaged original packaging, manuals or accessories. Visible wear. Packaging has writing/markings.
20+%Determined after inspection

RMA Request Form

Thanks! Your RMA request is in. We'll email your RMA number within 1 business day.

Your order ID is a 5-digit number.

Please enter all items you wish to return from your order. RMA will only be issued for approved items.

Refund or Store Credit / Exchange? *

Questions? Email returns@thedjhookup.com or call +1 (312) 663-8354.