JetPack Customization FAQs

Make your JetPack unique by adding your very own logo.

What is Customization?

JetPack's customization service personalizes your JetPack bag with your very own DJ/Comany Logo.

What happens after I put an order with Customization?

Once your Order is submitted with The DJ Hookup, JetPack will reach out to customers directly to complete the customized process. This includes collecting the logo artwork from the customer, providing a sample proof rendering of the logo for approval by the customer, and sending the customized bag directly to the customer. Once the order has been completed, JetPack will then send the carrier tracking information to the customer. Please be aware that the entire process could take up to 3 weeks from the date of purchase.

How is this Customization done?

Your logo is placed onto the JetPack Bag by using high-quality threaded embroidery. Embroidery technic is used because of its striking appearance, and also because of its durability and longevity.

Where is the logo placed, and how large is it?

Generally your logo is placed on the front of your JetPack, slightly above center, as large it can be, to be prominently featured. The size of the logo is usually between 5 to 7 inches for the longest dimension, depending on which product you ordered, and the shape of logo. If you have any other other requests please email JetPack at artwork@orbitconcepts.com.

How do I submit my logo for customization?

On the product page, once you select "ADD ONE LOGO" from the customization menu, you will be contacted by JetPack with the necessary instructions.

What file types are accepted?

Any standard image file is accepted, including JPG, PNG, PDF and vector files, etc. However, the preferred format would be PDF and Vector files.

Do you have any guidelines for submitting a logo?

This is a threaded embroidery: They are recreating your logo by sewing in colored threads - this is not a print. Whereas with a print or screen, you can achieve virtually any color with a combination of ink... here we are limited to availability of the actual color of threads. While they have a wide selection, be aware this means some colors will not be exact... although we should get it very close at worst.

This also means certain design elements will not translate completely, such as color gradients, shading, glow effects, etc. It’s best to keep it simple, mostly text based, and to avoid complex images. It just won't look good. So please, try to avoid fading colors, sparkles, metallic shiny effects, etc.

If you are unsure, please submit your logo beforehand to artwork@orbitconcepts.com and JetPack will address any specific issue as necessary.

With the exception of the Slim Camo/Gray, when sending in your logo please be mindful that it will be printed onto a black surface, so solid black images or letters should be avoided, or surrounded with a border.

So can I can't just submit any picture?

In short no. The vast majority of the logos are simple text based logos with solid colors. Please do not send in complex pictures with backgrounds included, they will be omitted. Do not include additional images such as faces, profiles, and intricately detailed scenes, or uneccesary social media (instagram, facebook, etc) icons or handles... they will be omitted as well. If your logo is too large or too complex, we may need to contact you about an additional logo charge.

How long does the customization process take?

JetPack asks for up to a maximum of 3 weeks from date of purchase for the entire process, although this is the max amount only, they usually complete the process much quicker than that.

Why does it take that long?

Again, this is not a simple print, they can't just input an image and the machine automatically embroiders the file. A skilled embroiderer has to take your image, and digitize it into an embroidery ready file that will direct the machine to properly create your logo. This includes details such as the order of stitching, which stitching pattern to use to recreate the proper look, and when to change colors. This cannot be done automatically and takes time. Other factors include complexity of logo and volume of customized orders at that time.

How will I know that the logo will look good?

Once JetPack receives your artwork, they will create a virtual rendering that will simulate how your logo will look embroidered. They will send it to you with a side-by-side comparison to the original artwork for your approval, and will only complete the process once they get your explicit approval.

Are there any differences I can expect, being that it is embroidered?

The finished product will range from being an exact logo, to very close. Again, Customization is done by embroidery, not a printing, so there will need to be some translation due to every detail being executed via sewn threads. Your logo will at the very least, be a faithful representation, and this usually depends on the complexity of the artwork provided. Simpler logos will be exact. However with certain design elements, some translation to threading will have to happen. Gradients will become a solid color, shiny or glowing effects will be omitted, and borders or outlines may not be exact. Also since they need to find an exact thread to accomplish each color, the thread used potentially will not be exact, but it will be as close as they can get based on available threads. It is impossible to own every single color on thread... but they have a good variety. Rest assured, it will look good.

Can I change my logo after submitting it?

Generally, no, unless you contact JetPack immediately after ordering. The reason is that the digitization of the logo alone already renders them a cost, even prior to any stitching being done. Please be aware of this as you are submitting your logo.

I approved of the rendering, but now that I got it I changed my mind. Can I return this bag?

Barring any manufacturer defect, all sales on customized bags are final.

I already ordered and received a non-customized JetPack, can I still get it customized?

Once JetPack ships out your order, neither they nor we can no longer offer customization. But please understand that the cost for you to ship it to them, and to have it shipped back to you would not make this a reasonable decision anyway.

Should I really order customization?

Everyone is different, but we highly recommend it. Branding is extremely important for DJs and this is an excellent opportunity to have a unique, personalized branded product with your own logo at a reasonable price. The satisfaction rate for customized bags are extremely high, we definitely recommend that you experience owning your own customized JetPack bag.